Reception/Admin

Patients will be given a courteous welcome at our front desk and over the telephone
 

Our reception team are here to help you to make best use of our services. Our team of receptionists are the first point of contact for patients and their main concern is to arrange speedy and efficient access to services provided by the practice.

Receptionists have a difficult role in general practice. They are a necessity to allow doctors to work efficiently and see patients smoothly. They work under guidance from the doctors and implement policies laid down by the doctors. If you are frustrated with our practice being rude to a receptionist is unlikely to help whereas talking to the doctors or Practice Manager may bring about some improvements.

 

Confidentiality
One key policy is that our reception staff are under an absolute duty of confidentiality in the same way as a doctor or nurse is. Indeed a breach of this duty would lead to immediate disciplinary action against the member of staff concerned. Please do not ask our reception staff to divulge information that does not relate to you. Also our reception staff are not medically trained so they are unable to give medical advice.

 

The Partners value their reception team and as you can see our Medical Receptionist team have an extremely busy and important role in our practice and we would appreciate it if you would treat them with the utmost respect.

 

Amanda Fitch

Administrative Assistant

Working within the practice I provide administrative support to all members of the practice team.

 

One of my many duties is to recall patients with chronic diseases such as IHD, Diabetes, Asthma, Stroke/Tia and Hypertension etc, for health checks to ensure to ensure they are continuously monitored in order to maintain a high standard of patient care.

 

I am also responsible updating and maintaining patient records, temporary services and minor surgery claims, PPA statements and any other administrative tasks as and when required.

 

 

Anne Robinson

Secretary

 My role is to ensure all referrals and patient correspondence is dealt with, this may include referral letters to hospitals or letters to other organisations.

 

I deal with insurance company reports making sure they are scanned into patients notes once completed then posted off to the appropriate company.

 

I make sure that reception staff have up to date copies of practice protocols and that all the correct up to date referral forms to the appropriate departments are accessible to all members of staff.

 

Lyn Cailsey

Prescription Administrator

My role at the practice is to deal with all requests for repeat medication.  I deal with all requests for repeat dispensing and I am in regular contact with our local pharmacies.  If you take more than one medication and you find your are ordering your medication at different times, let me know and I can bring all your medication in line to save you time.

 

You can contact me on 265 0826

 

 

 

 

 

 

 

 

Michelle Gasgione

Reception

 

 

 

 

 

 

 

 

Jacqui Brady

Reception